Please use PayPal, Check, Money Order for payment as indicated with the item being sold. Payment must be made within 7 days of the auction closing. If payment is not made within that time frame we will file an unpaid item dispute. If mailing a check or money order, please inform us by e-mail to avoid additional invoices and to insure that we do not file an unpaid item dispute.

Shipping

Preferred Shipping Method

Please note, if purchasing multiple items, we will make every effort to reduce your shipping costs and combine the shipments if possible. When purchasing multiple items from us, please wait until we send you an invoice for the total cost. This will allow us to calculate the lowest possible shipping cost for you.

We only ship to the PayPal/Ebay shipping address at the time of the sale, please do not request to ship to an address other than indicated on the transaction. If you need to ship to a different address, please add that address to your account prior to bidding or paying for your item. If this is not followed, we can try to accomodate your request, however, if the address is in a different postal zone, we may request more funds to accomodate the difference or we may request to cancel the transaction.

Shipping, handling & insurance fees are non-refundable under any circumstance.

Let's understand shipping and "Handling". Handling is included in all our shipping quotes. We need to pay printing fees, damage fees, shipping and processing fees. We need to buy packing material, envelopes, tape, labels and more. This is what handling means. We are glad you understand.

Insurance

If you don't insure your purchase, we assume no responsibility for loss or damage caused by the carrier. Once an item is picked up by the carrier, eLiquidAssets, Inc. has no control over the delivery. USPS has insurance options available for a fee upon checking out. Please note that insurance does not cover loss or theft of your items once the package has been delivered.

International

All items sent international will be sent with a customs sticker / label, marked as "merchandise" and listed at full auction price paid. We cannot send as a gift, we cannot send as a return, we cannot send for value less than the eBay® winning bid. This is the Federal Law. If you do not wish to pay custom fees in your country, please do not bid.

Warranty

eLiquidAssets, Inc. generally does not warranty any items listed or sold. All items are sold as is and without warranty, unless otherwise specified. Items that are factory sealed and sold with a factory warranty are covered by the manufacturer and not by eLiquidAssets, Inc. Any questions must be directed to the manufacturer. In certain cases we will offer a warranty, in the case of electronic items we will warranty against DOA or in some cases we will offer a full 30 day satisfaction warranty on shelf pulls and certain other items. In any case the warranty will be stated in the item description.

Refunds

We will happily issue a refund if the item delivered was not the exact item in the auction or listing. Please notify us within 72-hours of receipt (3-Business Days); there is no exception to this policy. We cannot issue a refund if the item was damaged in transit. We can however file for an insurance claim if you paid for insurance. All refunds will be issued by check or credited back to your credit card within 10-days of our receipt of payment from the insurance agency.

Refund Exceptions

If we approve a refund for a non-refundable item, a 25% restocking fee will be charged, with a minimum restocking fee of $10. Please note, shipping, handling and return shipping is not refundable. All refunds will be issued within ten(10) days. Please allow fourteen(14) days to receive your refund.

Hours

Please note eLiquidAssets, Inc. office hours are Monday thru Friday 9:00 am to 5:00 pm EST. eLiquidAssets, Inc. cannot guarantee reply to emails or phone calls during non-office hours, but we will make every effort to try. eLiquidAssets, Inc. offices are closed on Saturdays, Sundays & Holidays.

Feedback Policy

Feedback is left in reply to all feedback left. We will always reply to feedback left. If there is an issue, we would appreciate if you would contact us to resolve the issue before negative feedback is necessary.

Non Payment Policy

All non-paying bidders are reported to eBay® and issued a strike on their account. 3-Strikes and eBay® suspends your account.

Bid Retraction Policy

Please be aware that any bids retracted without contacting us by e-mail and accompanied by valid reason, will be cause for us to place the bidder/buyer on our Blocked Bidder/Buyer list. Per e-Bay policy, “Misuse of the bid retraction option to manipulate the bidding process is not permitted. This includes any manipulation of the bidding process to discover the maximum bid of the current high bidder or to uncover the reserve price.” It has been our experience that although e-bay has this policy, bid retractions for this purpose are still done and as a result, we have implemented our own policy. Per e-Bay, “Inappropriate or excessive bid retraction harms the marketplace. It is unfair to buyers who are placing legitimate bids and it can harm sellers by driving away legitimate bidders. Bid retraction undermines trust in the marketplace, since a bid is a binding contract between the seller and the buyer. Please bid responsibly.”

E-Bay (0) Buyers

If you are an e-bay (0) buyer please contact us prior to bidding to verify method of payment. We have had problems with people with new e-bay accounts bidding on items and not following through with payment. It takes over two weeks to recover our fees, not to mention the loss of selling time. We will cancel any bids from e-bay (0) bidders that do not follow this policy.

Listing Cancellation

Please note, that we reserve the right to cancel any listing at any time when the listing has not received bids. In some cases we may reserve the right to cancel a listing with bids, however, that will be stated in the item description.

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